IT service management

ITIL 4 DPI: Direct, Plan and Improve Practice Tests

320 original questions: focused scenario practice and two 40-question mocks with explanations for every option

IT Service ManagementAmerican English6 practice tests

See the current price and full course details on Udemy. Purchase and learning happen there.

ITIL 4 DPI: Direct, Plan and Improve Practice Tests

Overview

What you’ll practice

Questions and explanations: American English

Exam referenceIT service management
Course version published
Review official exam information

Check the provider’s current objectives before booking your exam. This is independent practice material.

  • Distinguish direction, planning, improvement and the roles of governance and management.
  • Apply cascading objectives, proportionate controls and appropriate decision authority.
  • Select assessment methods and justify improvement priorities using outcomes, costs and risks.
  • Plan communication, stakeholder engagement and feedback that support organizational adoption.
  • Connect metrics to objectives and improve end-to-end value streams across practices.
  • Practise the published DPI question distribution in two timed 40-question mock tests.

More about this course

This course contains the use of artificial intelligence.

Knowing the DPI vocabulary is only the starting point. The harder task is deciding who should act, which evidence matters, and how an improvement supports an organization's objectives. These independent practice tests help you work through those decisions for ITIL 4 Strategist: Direct, Plan and Improve.

Your practice route

  • Four focused tests provide 240 questions on direction, planning, governance, improvement, communication, measurement and value streams.
  • Two separate 40-question mock tests use a 90-minute limit and the published DPI assessment-criterion distribution.
  • Every answer option includes feedback. Overall explanations connect the facts in the scenario to the decision, and study tips guide your review.

Start with the focused tests and review why the alternatives fail. Then attempt each mock closed book, before opening its feedback. Use the objective labels to return to the relevant part of your official study materials. A 70% practice threshold represents 28 correct answers on a 40-question mock; it is not a guarantee of an exam result. The longer focused tests are training sessions, not replicas of the exam.

Check your exam route

This course targets ITIL 4 DPI, not ITIL Version 5 or a bridge exam. As checked on 16 October 2026, PeopleCert plans to sunset ITIL 4 modules on 31 December 2027; check current booking and voucher rules before scheduling. Exam eligibility includes the prerequisite certification and accredited training or official eLearning required by PeopleCert. This independent practice course does not satisfy that training requirement and includes no exam voucher.

The questions are original learning exercises, not live or recalled exam questions. This course is not accredited, endorsed or approved by PeopleCert. ITIL is a registered trademark of PeopleCert and is used to identify the certification being studied.

Practice sets

6 practice tests. 320 questions.

01

Core Concepts and Cross-Domain Decisions

60 questions90 minutes

02

Direction, Governance and Improvement Methods

60 questions90 minutes

03

Improvement, Communication and Value Streams

60 questions90 minutes

04

Applied DPI Decision Practice

60 questions90 minutes

05

DPI Mock Exam 1

40 questions90 minutes

06

DPI Mock Exam 2

40 questions90 minutes

FREE COURSE PREVIEW

Try it. Then understand it.

Three original single-answer questions from this course. Your answers stay in this page and are cleared when you leave.

Choose one answer1 of 3

A support lead explains why dependable access matters and sets the team's priorities. Which DPI activity is this?

Before you begin

  • Familiarity with ITIL 4 Foundation concepts and the DPI syllabus.
  • Access to your official DPI learning materials for follow-up study.
  • Verify PeopleCert's certification and accredited-training requirements before booking the exam.

Who this is for

  • ITIL 4 DPI candidates seeking additional practice after their formal training.
  • Service managers and improvement leads who want to rehearse scenario-based decisions.
  • Team leaders working on governance, planning, measurement and cross-functional improvement.

Questions

Before you take the next step.

Where do I buy and take the course?

Use “Continue on Udemy” to open this course on Udemy. Udemy provides checkout, account access and the learning experience.

Is the course included with a Udemy subscription?

Inclusion can vary by course, plan and location. Check the current course page and your Udemy plan before purchasing.

Does this include the official certification exam?

No. This is independent preparation material. Certification registration, exam fees and credentials are managed by the exam provider.

Can I switch the course language?

Check the course language label. Available language editions are listed on each course page and have separate Udemy links. The website language switch changes navigation, not course content.

IT service management320 questions
Continue on Udemy