IT service management

ITIL 4 CDS: Create, Deliver & Support Practice Tests

320 original questions, focused practice and two 40-question timed mocks with explanations for every option

IT Service ManagementAmerican English6 practice tests

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ITIL 4 CDS: Create, Deliver & Support Practice Tests

Overview

What you’ll practice

Questions and explanations: American English

Exam referenceIT service management
Course version published
Review official exam information

Check the provider’s current objectives before booking your exam. This is independent practice material.

  • Distinguish team structures, competencies and collaboration approaches using service outcomes.
  • Apply shift-left, workforce planning and results-based measurement to service delivery constraints.
  • Select appropriate uses of integrated toolsets, analytics, RPA, AI and CI/CD.
  • Analyze how service creation and user-support value streams combine different practices.
  • Distinguish deployment, release, validation and change enablement responsibilities.
  • Prioritize work and evaluate sourcing choices using business impact, capability and integration needs.

More about this course

This course contains the use of artificial intelligence.

Knowing practice definitions is only the start of CDS preparation. The harder decisions involve choosing the right contribution at the right point in a value stream: whether a team needs better knowledge, a different handoff, stronger testing, a release decision or a change authorization. These English practice tests help you work through those distinctions with original questions and feedback for every option.

What is included

  • 320 original questions organized into six tests.
  • Four focused practice tests of 60 questions each, covering people and teams, technology and information, service creation and support, and work coordination and sourcing.
  • Two fresh 40-question timed mocks, each allowing 90 minutes and following the public CDS learning-outcome allocation of 15, 16 and 9 questions.
  • A reason for every answer option, an overall explanation and a short study suggestion.

A practical revision path

Begin with a focused test and read the explanations even when you answer correctly. Separate errors about terminology from errors about scenario conditions. Revisit the relevant material in your official CDS book and accredited training, then take a timed mock without notes. Use the second mock to check whether you can transfer the reasoning to a different situation.

The focused tests are longer training sets, not replicas of the official examination. The mock practice threshold is 70%, matching 28 out of 40 in the published examination rules; practice results do not predict certification results. All questions use four options with one selected answer.

Version and prerequisites

This course targets ITIL 4 Specialist: Create, Deliver and Support (CDS). It does not target ITIL Version 5, the Foundation examination or the complete Managing Professional designation. Scope and public exam information were checked on 16 October 2026. PeopleCert currently plans to sunset ITIL 4 modules on 31 December 2027; check the official booking information before scheduling.

This independent practice resource supplements study. It does not provide the accredited training, official learning materials, examination voucher or certification required by PeopleCert. Check the current prerequisite and training rules with your accredited provider.

ITIL is a registered trademark of the PeopleCert group. This course is independent and is not endorsed by or affiliated with PeopleCert. Questions are original educational practice items, not actual examination questions.

Practice sets

6 practice tests. 320 questions.

01

People, Teams and Service Value

60 questions135 minutes

02

Information, Technology and Improvement

60 questions135 minutes

03

Creating Services and Supporting Users

60 questions135 minutes

04

Coordinating Work and Sourcing Services

60 questions135 minutes

05

CDS Timed Mock Examination 1

40 questions90 minutes

06

CDS Timed Mock Examination 2

40 questions90 minutes

FREE COURSE PREVIEW

Try it. Then understand it.

Three original single-answer questions from this course. Your answers stay in this page and are cleared when you leave.

Choose one answer1 of 3

Specialists report to technical managers, but product leads also allocate their time. Which structure best describes this arrangement?

Before you begin

  • Familiarity with ITIL 4 Foundation concepts and service management terminology.
  • Access to your official CDS study materials or accredited training for deeper study.
  • Check PeopleCert's current certification prerequisites and accredited training requirements separately.

Who this is for

  • Candidates studying for the ITIL 4 Specialist: Create, Deliver and Support examination.
  • Service desk, delivery and operations professionals who want scenario-based CDS revision.
  • Team leads practicing decisions across development, support, suppliers and service value streams.

Questions

Before you take the next step.

Where do I buy and take the course?

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Does this include the official certification exam?

No. This is independent preparation material. Certification registration, exam fees and credentials are managed by the exam provider.

Can I switch the course language?

Check the course language label. Available language editions are listed on each course page and have separate Udemy links. The website language switch changes navigation, not course content.

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