BrightRung Learning
Refund & cancellation policy
How to request help with a Udemy course purchase or subscription.
Last updated:
Which purchases this policy covers
BrightRung Learning is operated by Zhiren Digital LLC, a company registered in the United States. Our website currently directs purchases to Udemy. Udemy processes those payments and administers refunds under its purchase terms. We do not currently take direct payments on this website.
Individual course refunds
Udemy states that eligible individual course purchases can be refunded within 30 days, subject to its current refund-policy conditions and exclusions. This is not an unconditional refund promise by BrightRung. Eligibility, payment-method restrictions, refund destination and any restrictions related to consumption or abuse are determined by Udemy. Read its official policy for your purchase.
How to request a refund
Sign in to the Udemy account used for the purchase, open Purchase history, and use the refund option for the eligible order. Follow Udemy’s instructions and provide the requested reason. If the option is unavailable, contact Udemy Support; purchases through an app store or another channel may require that channel’s process.
Udemy and the payment provider determine approval, whether the refund is returned to the original payment method or issued as credits, and processing time. Check your Udemy refund status for the applicable timing. A refund may remove your course access. BrightRung cannot approve a platform refund or promise a bank-credit date.
Subscriptions and cancellation
Do not assume the individual-course 30-day policy applies to subscriptions. Check the subscription and purchase-channel terms for renewal, trial end dates, cancellation and any refund entitlement. Cancel through Udemy’s subscription settings or the app store used to subscribe. Emailing BrightRung does not cancel a Udemy subscription or stop its renewal.
Content or access problems
For a content error or a question about which course you purchased, use our Contact page or the instructor contact options in your Udemy account. Include the course link and a description of the issue. For billing, duplicate charges, missing enrollment and refund status, use Udemy Support. Do not email passwords, full card details or identity documents.
These explanations do not limit any mandatory consumer rights that apply to your purchase.
Support and privacy contact: support@brightrunglearning.com