课程概览
你将练习的内容
下方课程名称、目标和练习题为英文内容。
- Distinguish digital products, services, offerings, goods, actions, and access to resources.
- Reason about value co-creation, outputs and outcomes, cost and risk, service quality, and relationship roles.
- Apply the four dimensions and external factors to an end-to-end service situation.
- Identify the purposes of the eight iterative product and service lifecycle activities.
- Use guiding principles, governance, management practices, the value chain, and continual improvement concepts in short scenarios.
- Distinguish core and enabling value streams, value stream mapping, and complexity contexts.
- Recognize AI governance boundaries, the six AI Capability Model functions, and ITIL's complementarity with DevOps and PRINCE2.
- Review your choices with explanations and documentation before taking two timed mixed mocks.
了解完整课程
This course contains the use of artificial intelligence.
ITIL Foundation (Version 5) uses familiar service-management words in specific ways. An output is not automatically an outcome; a service relationship involves more than a supplier and a contract; and an activity in the product and service lifecycle is not a fixed project phase. These practice tests help you make those distinctions from short, concrete situations.
What is included
- 324 original questions across six tests: four focused sets covering concepts and relationships, the four dimensions and lifecycle, the ITIL Value System, and value streams, AI, and complementary frameworks; followed by two mixed mocks.
- Two 40-question, 60-minute mixed mocks: each follows the official seven-category allocation of 12/4/4/16/2/1/1 and the Foundation Level 1/2 allocation of 16/24.
- Feedback on every answer choice: see why the correct choice fits the decisive condition and why each alternative does not, with a study suggestion and source links.
- Version 5 terminology: practice the current product and service lifecycle, value-chain language, continual improvement model, AI governance, and the ITIL AI Capability Model.
How to use the tests
Start with the focused sets. When an answer is wrong, read its feedback and identify which word or condition changed the result. Then use the linked source to revise that topic. Move to the mixed mocks when you can distinguish concepts without relying on the topic heading.
The official Foundation exam is closed book, has 40 questions and a 60-minute limit, and requires 26 correct answers to pass. The mixed mocks use those counts and time. Focused tests are longer revision sets and use a separate author-set 75% review target. A practice result is a study signal, not a prediction of certification success.
All questions are four-option, single-response items. Some use the exam's missing-word or list style, but the course does not reproduce a live PeopleCert exam or its interface. This independent course contains original practice material and is not sponsored or endorsed by PeopleCert.
练习安排
6 套练习. 324 道题.
ITIL 5 Concepts, Value, and Service Relationships
105 道题155 分钟
Four Dimensions and Product-Service Lifecycle
60 道题90 分钟
ITIL Value System and Guiding Principles
45 道题70 分钟
Value Streams, AI, and Complementary Frameworks
34 道题50 分钟
ITIL Foundation Version 5 Mixed Mock 1
40 道题60 分钟
ITIL Foundation Version 5 Mixed Mock 2
40 道题60 分钟
免费课程体验
先作答，再理解。
本课程的三道英文原创单选样题。作答仅在当前页面保留，离开后清除。
开始前的准备
- Basic familiarity with digital products, services, and workplace IT is helpful.
- Read short English scenarios and compare four answer choices.
- No software installation, paid account, or laboratory environment is needed for these practice tests.
- Use PeopleCert's current Foundation Version 5 syllabus and official learning materials alongside this question-based revision course.
适合哪些学习者
- Candidates preparing for PeopleCert ITIL Foundation (Version 5).
- Service management, product, support, operations, and delivery practitioners revising Version 5 terminology.
- Learners who want focused practice before two timed, seven-category mixed mock tests.
常见问题
迈出下一步之前。
在哪里购买和学习？
点击“前往 Udemy”，即可进入对应课程。结账、账号访问和课程学习均由 Udemy 提供。
Udemy 订阅是否包含这门课程？
是否包含取决于课程、订阅方案与所在地区。购买前，请核对 Udemy 实时课程页和你的订阅权益。
是否包含正式认证考试？
不包含。课程是独立备考材料，正式考试报名、费用和证书由认证机构提供。
能否切换课程语言？
目前课程为英文。网站语言切换会更改导航与学习指南，不会翻译 Udemy 课程。